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FREQUENTLY ASKED QUESTIONS

How do Baltic Naturals products differ from others?

Our products are crafted using vegan ingredients and are inspired by the unique Baltic climate. The potent, natural aromas come from plants that thrive in the region, offering a sensory skincare experience unlike any other.

We transform mundane skin- and body-care routines into a deeply satisfying ritual instead. It’s important to us that our customers experience more than just skincare. 

Are your fragrances natural?

Yes, all of our fragrances are 100% natural, derived from pure plant-based ingredients with no synthetic additives. However, as essential oils can contain allergens, we recommend that those with sensitive skin perform a patch test before using them to ensure compatibility with their skin.

How long will it take for my delivery to arrive?

Shipping time will vary depending on weight and delivery option.

Standard up to 2 kg:

Between 2 - 11 working days

Standard from 2 kg to 15kg:

Between 2 - 9 working days

Express up to 2 kg:

Between 1 - 3 working days

Express from 2 kg to 15kg:

Between 1 - 3 working days

What is your policy on animal testing?

We never test our products or ingredients on animals, nor do we work with suppliers who do so. Our products are completely free of animal-based ingredients and derivatives.

What is your return policy?

For more details, please check our returns policy page. If you need further assistance or have additional questions, our Customer Service team is here to help. You can reach them through our contact form.